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I tried to sign up for a tutanota email account the other day through a VPN and when it came back and said "We don't trust your IP, use another connection." rather than being annoyed I was just glad they gave me a straight answer for once. It wasn't the answer I wanted but it sure beat being gaslighted into thinking I was having connection timeouts or browser incompatibilities to waste my time.



It's a straight answer sufficiently couched in jargon that a non-technical person still isn't likely to understand the problem or how to resolve it.


Sure, but "only technical people will understand what the problem is" is infinitely better than "literally nobody will understand what the problem is".


I mean, I'll agree that it's slightly better in absolute terms. "Infinitely" is a strong word choice for a case where 95% of users will still be in the dark, unless you insist on using the term in a pedantic mathematical sense.




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