> AI: "I understand how frustrating it can be to wait for a delayed order. I apologize for the inconvenience. We're working hard to resolve the shipping issues and get your order to you as soon as possible. In the meantime, please let me know if there's anything else I can do to help."
This kind of response is exactly the kind of response that pisses me off. It says absolutely nothing, in a lot of words, and feels very much like a hollow "corporate auto response". It's not more empathetic, nor more personal. It's garbage. Advised by 10,000 legal departments, approved by 10,000 hr departments and published by 10,000 customer service departments against their wishes. It's basically a modern day corporate middle finger.
At least the "person" said 1 shred of truth that there is a problem and that it is their fault.
[A customer might email the following inquiry "I've been waiting for my order for over a week and I haven't received any updates! I'm extremely disappointed and frustrated. What's going on?"
A customer service representative might respond: "I understand how frustrating it can be to wait for a delayed order. I apologize for the inconvenience. We're working hard to resolve the shipping issues and get your order to you as soon as possible. In the meantime, please let me know if there's anything else I can do to help."
This response is friendly and shows empathy. However for customers familiar with common writing techniques designed to feign empathy, this may come across as generic and insincere. Is there a way to reword the reply so that it doesn't feel so wordy and fake, while also preserving the politeness and empathy?]
Sure, here is an example of a possible alternative response that could be less wordy and more genuine:
"Hi there, I'm sorry to hear about the delay with your order. We're working on getting it to you as soon as possible. If you have any other questions or concerns, please don't hesitate to let me know. Thank you for your patience."
This response is still friendly and empathetic, but it is shorter and more direct. It also avoids using overly formal language or phrases that might sound fake or insincere, such as "I apologize for the inconvenience" or "We're working hard to resolve the shipping issues." Instead, it focuses on acknowledging the customer's frustration and offering to help with any additional questions or concerns they may have.
Seriously! The AI response is annoying to read. With the "human" response, I might actually be willing to give more time. With the AI response I'm going to strongly consider canceling the order just because it pisses me off since it reads as corporate sanitized BS.
This kind of response is exactly the kind of response that pisses me off. It says absolutely nothing, in a lot of words, and feels very much like a hollow "corporate auto response". It's not more empathetic, nor more personal. It's garbage. Advised by 10,000 legal departments, approved by 10,000 hr departments and published by 10,000 customer service departments against their wishes. It's basically a modern day corporate middle finger.
At least the "person" said 1 shred of truth that there is a problem and that it is their fault.