The problem isn't the existence of the secondary market.
It's the prioritization of the secondary market.
Ticketmaster literally holds back a large number of tickets specifically to sell to scalpers.
This has a vicious cycle effect, making the secondary market more profitable and incentivizing more people to be scalpers. It also takes more tickets out of the hands of people who would otherwise buy them for retail price, meaning they have to buy from the scalpers.
And because Ticketmaster is the only game in town, that takes this from being a problem that could be dealt with by not doing business with them to being a problem that's just unavoidable.
It's the prioritization of the secondary market.
Ticketmaster literally holds back a large number of tickets specifically to sell to scalpers.
This has a vicious cycle effect, making the secondary market more profitable and incentivizing more people to be scalpers. It also takes more tickets out of the hands of people who would otherwise buy them for retail price, meaning they have to buy from the scalpers.
And because Ticketmaster is the only game in town, that takes this from being a problem that could be dealt with by not doing business with them to being a problem that's just unavoidable.