How does one handle cross-customer data work in a single-tenant SaaS arch? Do you pipe a lot of "exhaust" data from those envs into a shared env for analysis, ML model development, etc.?
For products like GitLab and Sourcegraph that started self-hosted, there is not really any cross-customer data or cross-customer functionality. This is what customers expect. They want their data to be isolated and not shared.
For other products needing cross-customer features, I think you'd need to define clear APIs and pipelines for exporting some form of the data that the customer can inspect to be certain it is not violating their security/privacy expectations. I'd love to hear from people who have built such a system!
