> * does that make companies overstaffed or just mismanaged?*
My guess is "undercompeted", though I'd hope there is a better word.
If an organization has a large and secure revenue stream whether is works on improving output or not, it will focus inward, on making life better for the insiders, not the customers.
My guess is "undercompeted", though I'd hope there is a better word.
If an organization has a large and secure revenue stream whether is works on improving output or not, it will focus inward, on making life better for the insiders, not the customers.