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saying a11y is a nice-to-have is like saying Unicode is a nice-to-have. if you cut Unicode support, the only thing you'll personally notice is lack of emojis, but Chinese/Hindi/Russian speakers won't be able to use it at all, without resorting to Pinyin or something.



And if you don’t have customers who use those, it won’t be a huge loss. That covers the vast majority of businesses.

Probably not Twitter though.


It depends on the users? Twitter has a large and diverse user base, so supporting Unicode is a priority but A11y isn't.




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