There are a few reasons why I think it has to be at the app itself.
I agree it needs to be in an app, just not the app that is created by the service the person is using. Missing today is a universal chat app that can speak to all the services using standard chat protocols and standard authentication mechanisms. All the popular apps today appear to be highly proprietary and in some cases the vendor will even state that using an unapproved client is forbidden.
I agree it needs to be in an app, just not the app that is created by the service the person is using. Missing today is a universal chat app that can speak to all the services using standard chat protocols and standard authentication mechanisms. All the popular apps today appear to be highly proprietary and in some cases the vendor will even state that using an unapproved client is forbidden.