Ticket Master charged you to print out your own tickets and you think it's unlikely they are keeping more profits? I'm sure the artist is getting more this way through their standard percentage so they see it as win too either way
So what are performers saying? Assuming they're allowed to say anything. Live Nation Entertainment, Inc. (ticker symbol LYV) often acts as the artist's agent, as well as the venue's agent and the ticketing service. Performers are now contract employees of Live Nation. So they may not be allowed to criticize Live Nation.
The funny thing is, LYV, having achieved a near monopoly over ticketing, venues, and performers, loses money.