This is a thought-provoking take (as someone who really thinks open source devs have no obligation to their users). It is clearly possible to abuse that -- just dump the software necessary to use your product into open source ecosystem, abdicating responsibility while still technically supporting your product.
I dunno. I'd say that this still doesn't establish a customer/provider type obligation -- the open source code is still offered without any quality guarantees -- but it is entirely fair (and reasonable) to be extremely skeptical of a company that doesn't offer a contract-defined paid relationship for support.
I dunno. I'd say that this still doesn't establish a customer/provider type obligation -- the open source code is still offered without any quality guarantees -- but it is entirely fair (and reasonable) to be extremely skeptical of a company that doesn't offer a contract-defined paid relationship for support.