>"OH, your currently halfway across the world on a island? No problem, we'll be there tomorrow"
Is this real? I travel quite a bit and have a ThinkPad with the highest level of support. When international, it takes at least 10 days to get replacement parts. The ticket is forwarded to the closest support. When I was in Cape Town, this happened to be the UK. It's easy to see how it takes that long to get replacement parts when they are shipped such great distances. The support reps, although friendly, weren't very responsive.
Is this real? I travel quite a bit and have a ThinkPad with the highest level of support. When international, it takes at least 10 days to get replacement parts. The ticket is forwarded to the closest support. When I was in Cape Town, this happened to be the UK. It's easy to see how it takes that long to get replacement parts when they are shipped such great distances. The support reps, although friendly, weren't very responsive.