Curious how this affects contact centres? They monitor everything agents do down... | Hacker News

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		wussboy on Aug 22, 2022 \| parent \| context \| favorite \| on: Workplace surveillance is coming for you Curious how this affects contact centres? They monitor everything agents do down to the millisecond. And "All calls are recorded for training and quality purposes."

oezi on Aug 22, 2022 [–]

But they can't use it to assess performance or associate it with individuals.

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