Still make the complaint, I never said it was required. In fact, I heard of a company where management said not to complain unless you had a solution and it really bothered me; sometimes you don't know the solution, but the complaint still needs to be made.
You can still do something like offer to help or proposing a meeting as the "solution", or at least the start of a solution.
You can still do something like offer to help or proposing a meeting as the "solution", or at least the start of a solution.