Hacker News new | past | comments | ask | show | jobs | submit login

At my work, we do a lot of IT ticketing in ServiceNow. They've been reporting out tickets/incidents through Excel and so far I haven't gotten them to /just/ /look/ /at/ /the/ /dashboard/ /in/ /servicenow/. I automated these reports 3 weeks ago. So until I can get them to give up on copying ticket information into Excel, I started converting the tables into "Tables", and now when they insert the incident number in 1 sheet it autopopulates with the information they entered from other sheets using a formula someone who comes after me can understand. They literally have a "closed tickets", "daily tickets", "cancelled tickets", etc. Excel has been wonderful for showing how much i don't need Excel. Also, being able to do structured references in the "online 365 Excel" has been wonderful. I love looking at 2 separate worksheets in 2 separate browser tabs. I can't view multiple sheets side-by-side in the desktop Excel.

I will XLOOKUP() this job into the ground.

PS: = INDIRECT("YourTable[@header]") for structured references in online Excel




It's crazy how resistant people are to change (or just learning new things)




Consider applying for YC's Fall 2025 batch! Applications are open till Aug 4

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: