I had a couple of LG phones, both of them ended up getting a hardware fault. Both times I sent them in for service and the only response I got from LG was that somehow I made it damage itself. There was no replace, repair or purchase a replacement option. Just an email saying I was SOL, k, tnx, bye.

I found the phone quality to be bad and customer service to be bad and avoided them. I was not surprised that they didn't survive.