How would you even grade such a thing? I can't think of any objective way to grade best place to work. I work where we get free soda - I've been here for 10 years and still haven't used it, so for me this doesn't make it great. I have a sit-stand desk, I'm one of the few people who use the buttons to switch every day, so for me this is great, but for most it is a muh thing. There are ping-pong tables in some offices. There are bike racks and showers in some. to me the best part of going to the office is the people - how do you rate that when what people like in each other is different.
They tend to mention generic things like "great culture", "career plans", "managers who listen", "transparency".
You are absolutely right, it's all fluffy and intangible. I mean, it's all obviously good, and also every company says this about themselves. Whoever heard of a company advertising "toxic culture", "you'll never get a promotion", and "nobody knows anything about the company's health until it's bankrupt"?
The way it works is a questionnaire is created by the rating agency, meant to cover a wide degree of workplace factors. The do tend to cover the ones that have some academic rigor, like questions about autonomy or career growth, beyond the fluffy ones. Weighting of these factors hasn't ever been transparent to me as an employee. And it does seem to be pay-to-play to be considered, but there is an attempt at objectivity. But for your example, if 90% of the employees say they enjoy coming to work everyday, or they would recommend working to in that workplace to a colleague at a different firm, then independent of the factors enabled such opinions, that company did something right, modulo people just giving bullshit answers.
