It's funny how amazon won't pay for their mistakes, yet sellers in their marketplace are kicked off for much less. If you have over a 1% failure rate, you are warned. If it continues, your account is put on hold and you might even be kicked off permanently. Failure can be a return, refund, or bad feedback (it doesn't matter why).
If a customer says they didn't receive a package and file an A-Z claim, they win 99% of the time, even when the seller has proof of delivery.
I understand that we don't want bad sellers ripping people off, but Amazon should at least hold themselves to the same standards.
They also can't really seem to get their act together. In the past 6 months, every time they make a change to their system, sellers lose orders for weeks. Amazon won't ever admit this of course, but as a seller, I can't chock it up to a coincidence anymore.
It really makes me wonder what kind of code base they are working with.
If a customer says they didn't receive a package and file an A-Z claim, they win 99% of the time, even when the seller has proof of delivery.
I understand that we don't want bad sellers ripping people off, but Amazon should at least hold themselves to the same standards.
They also can't really seem to get their act together. In the past 6 months, every time they make a change to their system, sellers lose orders for weeks. Amazon won't ever admit this of course, but as a seller, I can't chock it up to a coincidence anymore.
It really makes me wonder what kind of code base they are working with.