I would say "friction" is the right word and "dumb" is not the right word here. Centuries ago (in Internet time) there was a culture among server devs that anyone who could not or would not, learn and correctly execute 100 things in the shell that today are obscure and obsolete, was "too dumb" and "not professional" . Evolution and intelligence have moved along since then, and others crusted over and embedded the minimal practices needed.