I'm sure it's better now, but Rhapsody lost me by having _the worst web player I've ever experienced_. It's hard to overstate how bad it was. I just can't bring myself to go back, even though I realize they've worked on it. It was so. bad.
I was in the same boat. It made the platform unusable. That coupled with some of the worst and most apathetic customer support I have ever experienced, I swore to never go back.
