The interface of the popular matrix clients like Element is pretty good, certainly better than IRC, but a step down from Discord imo. I’ve submitted multiple bug reports for really basic stuff, like editing a message with a link in it (at the time the message could only be edited up until the link).
I’m sure it’s improved now but I don’t blame people for going to discord. If we want people to want to use open source software it would be nice if it was at least as good as commercial software
The great thing about Matrix over Discord is that you have the option of using or building a client that better suits your needs. With Discord, I'm stuck with the myriad of UX decisions they've made that I disagree with, unless I want to risk a ToS ban for self-botting (Ripcord, which I do generally enjoy).
I’m sure it’s improved now but I don’t blame people for going to discord. If we want people to want to use open source software it would be nice if it was at least as good as commercial software