I used Intuit online for about 10 years... at the beginning it was fantastic however year over year it just became worse until I had to abandon them and use a different online tax service... My returns are very straightforward and I did my own on paper prior to Intuit... I can only say Intuit seems to have intentionally made the flow of questions unwieldy over the years... almost as if they intentionally sabotaged their own business... so sad