In some cases, you can fix this by asking the sender to be, like, normal. This works half the time, the other half involves referrals to HR...
I was about to be tongue-in-cheek and ask why the “professional” way of asking that question might be.
… then I saw the very next sentence and chuckled aloud.
What a nightmare :/
In some cases, you can fix this by asking the sender to be, like, normal. This works half the time, the other half involves referrals to HR...