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> be settled through an organization that they pay.

This is a part I've never been quite clear on, do you know what governs venue selection for an arbitration? e.g. why their arbitrator and not my arbitrator?




It's through the American Arbitration Association. https://en.wikipedia.org/wiki/American_Arbitration_Associati... .

> The AAA does not itself arbitrate disputes, but provides administrative support to arbitrations before a single arbitrator or a panel of three arbitrators. Under its rules, the AAA may appoint an arbitrator in some circumstances, for example, where the parties cannot agree on an arbitrator or a party fails to exercise its right to appoint an arbitrator.

The AAA has a "National Roster of Arbitrators". The AAA appoints an arbitrator from this roster. https://www.adr.org/sites/default/files/Consumer_Rules_Web_2... R-15 and R-16.

See https://en.wikipedia.org/wiki/Forum_(alternative_dispute_res... for why that alone doesn't ensure impartiality.




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