> Most loyal customers will let you know what’s wrong and what features they’re most excited about- that honest feedback is far superior than telemetry data
That's just wrong. Very few users, regardless of loyalty, would bother sending feedback. That's why many companies have drives with gift cards or whatever as reward for participating in giving feedback. And even then, you'd get a limited subset of users ( loyal, loud, with time available to waste) instead of everyone like with telemetry.
That's just wrong. Very few users, regardless of loyalty, would bother sending feedback. That's why many companies have drives with gift cards or whatever as reward for participating in giving feedback. And even then, you'd get a limited subset of users ( loyal, loud, with time available to waste) instead of everyone like with telemetry.