The EU's proposed Digital Services act mandates a proper appears process for account suspension/termination related to transmitting "illegal content", is "or incompatible with its terms and conditions".
This appeal is required to be real, actually reviewing the content or conduct in question to determine if it violates the law or terms and conditions. If there is enough information to conclude that no violation occur, the company is required to reinstate the account.
If after the appeal, the user is still not satisfied they can appeal to one of a set of government approved arbitrators, who will listen to the dispute and decide the case. It is the user who gets to decide which of the arbitrators will be used (among those certified for the relevant category of platform). The company always handles its own expenses associated with this process, and if the company loses, they must reimburse reasonable fees and expenses incurred by the user.
These appeal processes also apply to removed content, not just account suspension/termination.
There is an exception for "small and micro enterprises" though.
The main downside of this law is that its primary purpose is to create a DCMA++ framework over in Europe, but it still looks to have a much better balance of concerns that the laws here in the US have.
This appeal is required to be real, actually reviewing the content or conduct in question to determine if it violates the law or terms and conditions. If there is enough information to conclude that no violation occur, the company is required to reinstate the account.
If after the appeal, the user is still not satisfied they can appeal to one of a set of government approved arbitrators, who will listen to the dispute and decide the case. It is the user who gets to decide which of the arbitrators will be used (among those certified for the relevant category of platform). The company always handles its own expenses associated with this process, and if the company loses, they must reimburse reasonable fees and expenses incurred by the user.
These appeal processes also apply to removed content, not just account suspension/termination.
There is an exception for "small and micro enterprises" though.
The main downside of this law is that its primary purpose is to create a DCMA++ framework over in Europe, but it still looks to have a much better balance of concerns that the laws here in the US have.