Indeed. The primary reason I was so annoyed by that is that this was when (IIRC) IE8 was released, and day one we noticed that their sloppy JavaScript caused an exception which broke the entire UI. That happens but when I contacted enterprise support, I got a surprisingly snotty “we don't beta test Microsoft's software for them” message closing the ticket. They re-opened it when I pointed out that it was the release version and rolling out enterprise-wide to our Windows desktops for security reasons but I was not expecting a fix for a while based on the blow-off (this proved accurate), much less the call from a support manager a couple days later who'd seen in the case notes that I'd mentioned having patched it on our cluster (this was literally one line of code — trivial for any decent web developer).