Which customer support? I've heard nothing but good things for the actual customer support you pay for ( Google One) as a consumer, and a mixed bag for the not-enterprise GCP support you kinda pay for.
I’ve had simple issues with Google Ads that took MONTHS to resolve. Basically their algorithm marked one of my sites as having an image that contained malware. There was nothing I could do about it. That’s right, somehow they think a PNG hosted on AWS Cloudfront had malware. It was absurd, and they kept canceling my ads and never fixing the problem. Their customer service is atrocious.
