In Kiev and other places in Ukraine, hospitals, administrative buildings and army buildings are marked as "Funeral Homes". People have been trying to contact Google about this through different sources, but they are still there.
This is in the best case extremely distasteful trolling, in the worst case this is used for indicating targets for bombing.
Please help me get this to the attention of Google to delete these labels asap.
Or may be it is marked like this by Ukrainians so that when Russian soldiers look it up, they don’t bother to bomb them as what is the point in bombing a funeral home .
What this shows is that google doesn't have the tools to properly implement the restrictions they said to have applied. It's funny when they showcase products in a big presentation and never bring them to life but it also shows that even when it's important you sadly can't take them at face value.
Remember this is the same Google, that wanted to launch a censored search engine in China. A country whose Internet censorship is Russia to the googol....And only stopped at the urge of it's own employees...
The human nature of phone support permits social engineering. People have lost their phone numbers (and thus 2FA for their Coinbase or whatnot) via a targeted attack at their cell phone carriers' support lines, calling over and over until one rep buckles at the well-crafted sob story and overrides something.
I cannot imagine the magnitude of bullshit such a line would have to process. Posting it to HN would probably be faster and more effective in almost any case.
Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.
The sort of phone support Google would offer on a phone line would be the same sort of "algorithmic black box", just with a human voice. Call a major bank, airline, or utility provider to experience the fun of it.
Experienced it recently with UPS in fact. They’re a trash organization with no respect for their customers that make Comcast look like a shining beacon of humanity.
That said, I fairly regularly deal with phone support for different companies because when push comes to shove to varying degrees of success, I want a human on the other end to deal with my problem. Rarely do I regret taking that path.
Please, delete all new places since the start of war 23th of February - https://news.ycombinator.com/item?id=30516996 - March 2022 (325 comments)