In the moment, perhaps it is the right thing to do after all. I won't argue that. But if corporations are allowed to externalize the costs of their service failures onto the goodwill of the public, that's a dark path to go down.
But your point about it taking two seconds to help someone get their food is correct, but it's also why they'll be able to get away with it.
> if corporations are allowed to externalize the costs of their service failures onto the goodwill of the public
I would agree if the problem was the robot standing still, shouting, “I'm lost; Will somebody, please take me to {address}?!” In this case, the issue is people who leave junk in the middle of the road. The same scenario could occur where someone tosses a plastic bag out of their window, and it becomes trapped in the robot's wheels.
But your point about it taking two seconds to help someone get their food is correct, but it's also why they'll be able to get away with it.