> Something broken with AWS in general: usually not timely responses but path here is to use PHD (personal health dashboard).
Ah, I think this is the type of issue i've heard of where you hit a wall on AWS.
In my experience with Linode when there has been infra issues they are very open if pushed, which is useful because sometimes there are ways you can mitigate it if you understand what's going on... they will also pre-emptively open a ticket with your account in case you want to discuss it, most of the time these resolve themselves, but you can dig if you have concerns. e.g one time we had a few VPSs go through a vague "physical host failure" migration unusually close in time, so I asked if there was anything going on with hypervisor bugs (turns out there was a regression) and whether we could pre-emptively migrate stuff to patched hosts on our own terms rather than wait for it to be randomly picked - and they just opened up, explained what was going on and helped us schedule our other VPSs.
> Stuff outside the control plane (e.g. how do I install nginx on this?): - no idea, never asked those questions
Me neither, it's usually Linode specific support I use, they also have extended paid support for that type of stuff and I've never used it but it's there for people who need it.
Ah, I think this is the type of issue i've heard of where you hit a wall on AWS.
In my experience with Linode when there has been infra issues they are very open if pushed, which is useful because sometimes there are ways you can mitigate it if you understand what's going on... they will also pre-emptively open a ticket with your account in case you want to discuss it, most of the time these resolve themselves, but you can dig if you have concerns. e.g one time we had a few VPSs go through a vague "physical host failure" migration unusually close in time, so I asked if there was anything going on with hypervisor bugs (turns out there was a regression) and whether we could pre-emptively migrate stuff to patched hosts on our own terms rather than wait for it to be randomly picked - and they just opened up, explained what was going on and helped us schedule our other VPSs.
> Stuff outside the control plane (e.g. how do I install nginx on this?): - no idea, never asked those questions
Me neither, it's usually Linode specific support I use, they also have extended paid support for that type of stuff and I've never used it but it's there for people who need it.