I've called their support line many times to report business-impacting issues, and they always answer within seconds (literally), provide competent support, follow-up, and genuinely care. Linode support may be better than Amex Platinum Card support. :-)
> Linode support may be better than Amex Platinum Card support.
If talking about today, almost assuredly given your description.
This is pretty offtopic to the OP but I felt compelled to chime in as it really irritates me, that Amex support has gone into the toilet over the past 2 years or so. I remember a time when you called, and someone would just answer "hello mr xxx" if it was the number on file. Now it's phone menus, typing in your card number, other details, hold times, etc...even on Platinum support.
If you start the call via the app it adds a PIN code onto the phone number which will automatically bypass all the menus/identification stuff and take you directly to a person.
It should go without saying the word of mouth advertising they get from people like you, as well as how we in aggregate influence purchasing decisions makes your account significantly more valuable.
Compare to how word of mouth of Google horror stories is part of why their market share in cloud computing is running even with Alibaba's based on what I just found for 2021.
I use DO and have no plans of moving away from there, because on a technical and cost level I am happy with their offering, but I can agree that their customer service is not at all good.
I've called their support line many times to report business-impacting issues, and they always answer within seconds (literally), provide competent support, follow-up, and genuinely care. Linode support may be better than Amex Platinum Card support. :-)