My XPS 13's wifi stopped working completely. After a similar experience to yours with support, they dispatched someone to replace the whole motherboard.
The dude completely botched it. The device wouldn't boot into Windows (BSOD), and he told me it was because I needed to reinstall Windows. And he didn't put the laptop back together properly - something inside was jammed under the motherboard so that the back plate wouldn't screw down all the way, and the laptop wouldn't close. Then he said to me, "Can I go now?"
When I tried to argue (politely), he said he'd just call his supervisor, and then drove off! About 15 minutes later, I received an email that the job had been successfully completed. Under the "customer signature" area, I kid you not, he had written something like "verbal confirmation given".
Needless to say, I kicked up such a big stink, emailing customer support, Michael Dell, and Angela Fox at Dell Australia. They sent me a brand new replacement.
My XPS 13's wifi stopped working completely. After a similar experience to yours with support, they dispatched someone to replace the whole motherboard.
The dude completely botched it. The device wouldn't boot into Windows (BSOD), and he told me it was because I needed to reinstall Windows. And he didn't put the laptop back together properly - something inside was jammed under the motherboard so that the back plate wouldn't screw down all the way, and the laptop wouldn't close. Then he said to me, "Can I go now?"
When I tried to argue (politely), he said he'd just call his supervisor, and then drove off! About 15 minutes later, I received an email that the job had been successfully completed. Under the "customer signature" area, I kid you not, he had written something like "verbal confirmation given".
Needless to say, I kicked up such a big stink, emailing customer support, Michael Dell, and Angela Fox at Dell Australia. They sent me a brand new replacement.