This move is simply idiotic. It doesn't matter what netflix wants, it matters what the customers want. Now I have to go somewhere else to manage DVD's by mail? With a horrible name like kwikster?! Are you serious? Why do I need netflix again? They don't have the budget to get the best movies and now they are making my life harder. They are like the opposite of Apple. I didn't mind the price increase from a couple moths back at all, I know it costs money to have a good selection. But now they have basically said "Oh hey we made a really stupid decision before so we're gonna make things better by making a worse decision."

I now hate netflix, I can cancel everything and move to amazon's streaming service. I think it's hilarious that an employee of netflix on HN said that netflix excels by being very focused. That makes no sense. You can't just treat your customers like crap and expect them to love you. I shorted their stock before the 20% and I can't wait to watch it go down further.