One time I lost my keys and missed my flight, and they bumped some paying customer so I could get home sooner. Still feel a little bad about that one.
Another time, I was walking out of the Admirals Club at DFW to board my flight. One of the agents came running out to tell me I was walking in the wrong direction.
But, it's not always great. I had an award ticket in 1st class out of LHR, and they didn't clean the plane at all. The tray table had sticky soda all over it, and the plane was filthy. Miserable flight.
Another time, I had an upgrade to 1st class on a domestic flight, but the TSA didn't like my bags and did an extensive check (I must have been on some list back then, it happened a lot). I arrived way late to the gate, and lost my seat. Ended up flying back home in a middle seat in the last row. It was miserable.
So, it's a mixed bag, but generally good. It's hard for such a large company to offer consistency.
LOL, that other person was probably me, doh! It's fair, air travel comes with a lot of anxiety and heightened emotions because most people are going somewhere important or just trying to get home.
Another time, I was walking out of the Admirals Club at DFW to board my flight. One of the agents came running out to tell me I was walking in the wrong direction.
But, it's not always great. I had an award ticket in 1st class out of LHR, and they didn't clean the plane at all. The tray table had sticky soda all over it, and the plane was filthy. Miserable flight.
Another time, I had an upgrade to 1st class on a domestic flight, but the TSA didn't like my bags and did an extensive check (I must have been on some list back then, it happened a lot). I arrived way late to the gate, and lost my seat. Ended up flying back home in a middle seat in the last row. It was miserable.
So, it's a mixed bag, but generally good. It's hard for such a large company to offer consistency.