At least for me a driver came all the way to our house with the food and then left without dropping the food off.

Yes we got our money back, but what a pain.

I had a problem once but it turned out to be the restaurant's fault (they accepted my pick-up order, marked it as picked up and closed for the day before I got my food - all of this in the span of ~10 mins). I submitted a complaint via the app and Uber refunded me no questions asked. </shrug>

I have to wonder where the opening tag for that shrug was. Were you shrugging for the entire comment? :)

I read </shrug> as a self closing tag <shrug /> as human language is not necessarily valid XML. It is amazing how we "autocorrect" things as we read that we have to consciously stop and think what we did.

One doesn’t have to have a moat to have superior service.