> Why misdirect from the real issue just to rally an internet mob in your favor?
Because what you described worked? They got customer service from two higher ups at Twilio who cared way more about the internet mob than literally everything else happening at their $42,000,000,000 company that is teetering on a confidence crisis based on share price trends, or the multiples that investors are willing to accept from this management team.
Because what you described worked? They got customer service from two higher ups at Twilio who cared way more about the internet mob than literally everything else happening at their $42,000,000,000 company that is teetering on a confidence crisis based on share price trends, or the multiples that investors are willing to accept from this management team.