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Twilio's absolute responsibility is to protect carriers from getting SMS spam outbound. Twilio has no such contractual requirements from its own customers. Could they offer an addon service for this on the inbound side? Sure. But if you are using their service to send spam and phishing links outbund, they MUST filter that or risk their entire operation.

Spam detection is not perfect. Users may want to process their own messages unmolested inbound.




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