But seriously, it can't take a thread on HN to get a way to get support for a paying customer. There needs to be an 800 number they can call which is staffed with humans empowered to fix problems.
While I have no connection to this thread, I am also using Twilio in production and finding out here that if we ever have a problem there will be nobody answering the phone makes me reconsider what we should be doing to keep our business uptime.
But seriously, it can't take a thread on HN to get a way to get support for a paying customer. There needs to be an 800 number they can call which is staffed with humans empowered to fix problems.
While I have no connection to this thread, I am also using Twilio in production and finding out here that if we ever have a problem there will be nobody answering the phone makes me reconsider what we should be doing to keep our business uptime.