> If you buy a subscription for few dollars/month, don't expect a human being to answer your call.
For a "few" dollars a month, maybe not.
But here the OP said it was around $600/month, so that's a fairly substantial chunk of ongoing spend, just to have zero way to contact someone on the phone on a showstopper problem that needs fixing ASAP.
Contrast with more traditional businesses like PG&E or Comcast. Both hated companies for reasons, but even so they are heads and shoulders above these cloud provider companies (google/twilio/etc) in terms of customer support.
I spend way less than $600 with each (around $100 for my small office) and yet I can immediately reach a human on the phone if there's any problem with my electric or internet service.
For a "few" dollars a month, maybe not.
But here the OP said it was around $600/month, so that's a fairly substantial chunk of ongoing spend, just to have zero way to contact someone on the phone on a showstopper problem that needs fixing ASAP.
Contrast with more traditional businesses like PG&E or Comcast. Both hated companies for reasons, but even so they are heads and shoulders above these cloud provider companies (google/twilio/etc) in terms of customer support.
I spend way less than $600 with each (around $100 for my small office) and yet I can immediately reach a human on the phone if there's any problem with my electric or internet service.