When I was working for Google as an SRE, oncall hours counted like 2/3 of normal hours. Whether an incident happened or not. (To give teams an incentive to clean up their service!)
You had the choice of idling off those extra hours with extra vacation or to get them paid out.
Oncall hours tracking was capped at 15% of normal hours, to give you an incentive to distribute oncall equally around the team. (I never heard of anyone seriously hitting that cap.)
Overall, seemed like a well-thought-out and fair system to me.
You had the choice of idling off those extra hours with extra vacation or to get them paid out.
Oncall hours tracking was capped at 15% of normal hours, to give you an incentive to distribute oncall equally around the team. (I never heard of anyone seriously hitting that cap.)
Overall, seemed like a well-thought-out and fair system to me.