“But AWS has more operations staff than I would ever hope to hire” — a common mantra when talking about using the cloud overall.
I’m not saying I fully disagree. But consolidation of the worlds hosting necessitates a very complicated platform and these things will happen, either due to that complexity, failures that can’t be foreseen or good old fashioned Sod’s law.
I know AWS marketing wants you to believe it’s all magic and rainbows, but it’s still computers.
I work for one of the Big 3 cloud providers and it’s always interesting when giving RCAs to customers. The vast majority of our incidents are due to bugs in the “magic” components that allow us to operate at such a massive scale.
I’m not saying I fully disagree. But consolidation of the worlds hosting necessitates a very complicated platform and these things will happen, either due to that complexity, failures that can’t be foreseen or good old fashioned Sod’s law.
I know AWS marketing wants you to believe it’s all magic and rainbows, but it’s still computers.