Can you provide more details? It's a bit unclear what happened. You bought it, asked for a return, and then what? I don't know what non-movement means.
They provided the label and picked the carrier (DHL). DHL picked the package up and promptly lost it or forgot about it or whatever happens with shipping companies that are trash.
I waited about 2 weeks before I complained because COVID and all that. After 3 weeks of absolutely zero package movement (stuck in the same location) they refused to give a refund. I filed a dispute and finally got my refund after it sat around in a shipping facility for over a month.
The entire time Remarkable provided incorrect and misleading instructions for my return. Often calling it a replacement. At one point their service manager actually said they were refunding me and then about 30 minutes later retracted it and said they’d only refund me when they had the return in their hands.
I provided a full timeline of their horrible support to my credit company, I can dig that up if you want the full rundown on their awful handling of a simple return.
I was going to say that such things happen, but your chat with the service manager sealed my feelings on the matter. They could see just as well as you that DHL had the notebook, not you, and they should've eaten the loss.
The other comments here are reMarkably negative too. I was briefly tempted to get one, but I'll wait for whoever the Vive of this space turns out to be.
I think it’s a cool idea but it’s very half baked at the moment.
A feature I love about GoodNotes on an iPad is it can search hand written notes. If I’m going to write a ton in something that isn’t as easily skimmed as a real notebook search needs to be a thing.
The other thing I find annoying is buying the pencil tips. Apparently the Remarkable ones need replacement often. Sort of mind blowing.
All in all the writing experience was nice. But the device and the features were not there. If these things survive another 3-4 generations of devices then I think we may get to a place they’re maybe ready for more mass usage. I hope in that time the company that also provides reasonable support rises to the top lol.
> Apparently the Remarkable ones need replacement often.
Not really. It comes with 8 or 10 tips. I go through a tip in a month with very active use. New tips are pretty cheap and come in a batch. Sorry don’t remember the cost.
