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On your website, explicitly declare a N days refund guarantee. It's a selling point, shows good service and people generally don't abuse it. Worst case, you'll remove it.

See number 7 in http://www.joelonsoftware.com/articles/customerservice.html




It's already there...

A direct quote: "You can try Radio Silence risk-free for 30 days. If you're not absolutely happy, you'll get your money back, no questions asked."


Sorry about that, missed it when I looked.


No worries.


If it came down to a choice between 'demo for 30 days then buy' vs 'buy, and 30-day refund NQA', I'd always go for the demo.

I'm not sure there's an entirely rational reason for it, but I don't think I'm alone there.

Incidentally, what happens if I ask for a refund, then use it block itself so it can't phone home for the revocation? :)


It's actually logical - if after the demo you decide that you don't want the product you just don't buy.

If after buying the product you want a refund you still need to contact the seller (or go through some automated process). It's an extra step.

As a seller though, I would think less people would ask for a refund than the group of people that would have bought the product, but instead downloaded the demo and then decided not buy.




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