While the product is derived from Helpdesk Pilot, a lot of things are different: Our target segment, product use case, pricing and delivery.

Helpdesk Pilot is established as a deployable enterprise product now. Also, Helpdesk Pilot has served a different market, for instance, it caters to large group of Internal IT help desk requirements in banks, universities and many other large organizations besides being used for customer support by many other companies. Many features like LDAP integration is more important to enterprise segment than for a cloud based customer support software.

We have plans to add different set of features for these products to serve different requirements more effectively.