The article said this layoff started after Xsolla was no longer showing 40% growth.
Having implemented Xsolla, I think they stopped showing 40% growth because the products Xsolla offers sucks.
Their value proposition is that payment systems are hard, so game developers should let them do the hard work and focus on making games. They pull this off by being the merchant of record. They take care of payment integrations and customer service, and take a percentage of the gross revenue on top of the merchant fees.
Their API is not as good as Stripe. And you also depend upon the quality of customer service. When I was Google searching about technical issues with integrating with Xsolla, I keep finding gamers complaining about Xsolla.
If your customer service is better than their’s, there is little point in going with Xsolla, especially if a terrible payment experience will sour any goodwill from fans.
You can fire almost half of your team based on big data analysis, but I doubt it would save your company if your product suck. Customer service people will get demoralized when the issues they hear from the users are not getting fixed by the product and engineering team.
Having implemented Xsolla, I think they stopped showing 40% growth because the products Xsolla offers sucks.
Their value proposition is that payment systems are hard, so game developers should let them do the hard work and focus on making games. They pull this off by being the merchant of record. They take care of payment integrations and customer service, and take a percentage of the gross revenue on top of the merchant fees.
Their API is not as good as Stripe. And you also depend upon the quality of customer service. When I was Google searching about technical issues with integrating with Xsolla, I keep finding gamers complaining about Xsolla.
If your customer service is better than their’s, there is little point in going with Xsolla, especially if a terrible payment experience will sour any goodwill from fans.
You can fire almost half of your team based on big data analysis, but I doubt it would save your company if your product suck. Customer service people will get demoralized when the issues they hear from the users are not getting fixed by the product and engineering team.