> we don't publicly discuss every challenge we struggle with
Of course. But that's not what I, and hundreds of thousands (or more) of other working blind people, are expecting of you. This isn't like blogging about some obscure network performance problem that the team has been struggling with. Instead, the team has been keeping decision-makers in the dark about something that's crucial for them to consider when evaluating this product. If decision-makers adopt the product without having this information about an important limitation, they may inadvertently prevent blind employees from doing their work. Even if the customer ends up making the accommodations you suggest for their blind employee(s), they currently have to be reactive about it. And in the meantime, the blind employees' productivity is disrupted, particularly if they weren't tech-savvy enough to diagnose their inability to do normal web browsing, as SLJ7 pointed out [1]. That's why Cloudflare has an obligation to publicly disclose this limitation in the product.
Also, I read just a few minutes ago that Cloudflare is partnering with Accenture Federal Services to start deploying some of your network security technology in the US federal government [2]. I know this is starting with your DNS service; so far, so good. But I'm sure you would like to offer your Browser Isolation product as well. That product is currently not in compliance with the relevant accessibility requirements for products that are sold to the federal government. I was reluctant to reach for that particular stick, but maybe it will give the team more motivation to solve this problem.
Of course. But that's not what I, and hundreds of thousands (or more) of other working blind people, are expecting of you. This isn't like blogging about some obscure network performance problem that the team has been struggling with. Instead, the team has been keeping decision-makers in the dark about something that's crucial for them to consider when evaluating this product. If decision-makers adopt the product without having this information about an important limitation, they may inadvertently prevent blind employees from doing their work. Even if the customer ends up making the accommodations you suggest for their blind employee(s), they currently have to be reactive about it. And in the meantime, the blind employees' productivity is disrupted, particularly if they weren't tech-savvy enough to diagnose their inability to do normal web browsing, as SLJ7 pointed out [1]. That's why Cloudflare has an obligation to publicly disclose this limitation in the product.
Also, I read just a few minutes ago that Cloudflare is partnering with Accenture Federal Services to start deploying some of your network security technology in the US federal government [2]. I know this is starting with your DNS service; so far, so good. But I'm sure you would like to offer your Browser Isolation product as well. That product is currently not in compliance with the relevant accessibility requirements for products that are sold to the federal government. I was reluctant to reach for that particular stick, but maybe it will give the team more motivation to solve this problem.
[1]: https://news.ycombinator.com/item?id=28032778
[2]: https://blog.cloudflare.com/helping-keep-governments-safe-an...