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Not in all cultures. When I work with some I need to "hello", "hi", "how are you" and so on for small talk before we get down to business. Some people are down to business, some will decide you are impolite for not making small talk first. This type of thing is important when you have international conversations.


When I worked in sales, I do think small talks were helpful.

But if we are talking about in-house teams, my experience was always better to address issue immediately.

However I never had international in-house teams before though.




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