Oh yes. My HVAC system died before the recent PNW heatwave. Three days plus of 110F+. A week or so of ~100F either side, a week or so of ~90F either side.
Despite me being able to find a HVAC repair company able to come out the next day, warranty company said they would not reimburse anything because they were able to find a company in their network... that could come and see me in just under four WEEKS.
"Oh, I understand it's an emergency and that's very hot. This is our policy."
I canceled that call-out. And then had to remind them that that meant they should also refund the call-out fee.
Despite me being able to find a HVAC repair company able to come out the next day, warranty company said they would not reimburse anything because they were able to find a company in their network... that could come and see me in just under four WEEKS.
"Oh, I understand it's an emergency and that's very hot. This is our policy."
I canceled that call-out. And then had to remind them that that meant they should also refund the call-out fee.