Hand to heart I’ve had more Ubers not show up (more than 5) than I did car services over several decades of NYC living. Worse they claimed I didn’t show up.

I would posit that New York city is probably the best example you could come up with in the United States. Pretty much everywhere else Uber is supreme

I don't live in New York City, but when I was there Uber was the absolute best option for our use case, because they were the only option that allowed us to ask for a toddler carseat as an extra. It was a game changer and preferred that over taxis and other car services.

The first Uber I ever ordered was after I had scheduled a car with one of these services and it didn't show up.