Just wondering, can't you just format the server again? Or doesn't GoGrid provide that option at all? Since it's a brand new server, I guess there's no problem in formatting and installing it again.
That's what I was thinking. When you rent a server you're renting hardware and a connection. If you screw up the software side (like getting hacked) you can always wipe the drive and reinstall. Why would you want to cancel a year long contract because you're set back an hour to reimage?
Pure speculation because I cannot make any sense of GoGrid offering, but if they offer what's usually called a "managed server", it means that you do not have the right to reimage the server yourself, you must submit a ticket and the hosting company is supposed to perform the reimaging.
