> and getting them to repair it was an utter nightmare
~8 years ago; within 48h of the laptop breaking - had a Dell repair tech sitting at my kitchen table replacing mainboard on an XPS laptop. Has turnaround when you have the proper support contracts gotten that much worse?
(admittedly, we did pay for the top support tier for a personal device as it was expensed for work. I wouldn't do anything else from any manufacturer though unless I had on-site tech support/replacement.)
~8 years ago; within 48h of the laptop breaking - had a Dell repair tech sitting at my kitchen table replacing mainboard on an XPS laptop. Has turnaround when you have the proper support contracts gotten that much worse?
(admittedly, we did pay for the top support tier for a personal device as it was expensed for work. I wouldn't do anything else from any manufacturer though unless I had on-site tech support/replacement.)